Shop Policies
Availability
Susie Miller hand fabricates her one-of-a-kind jewelry, which requires time. If items are in stock and ready to ship, they will ship to you within 2-3 days of purchase. If a piece you are interested in is no longer available, Susie is happy to work with you to recreate something similar especially for you. Please allow four to six weeks for Susie to hand fabricate and ship your piece.
Most of our rings are one-of-a-kind and some styles can be resized to your ring size. Please contact us if you would like a ring resized for you. If we are unable to resize the particular ring, we may be able to make you something very similar. Eternity bands must be ordered in the correct size.
Choosing the correct ring size is the responsibility of the purchaser. We recommend visiting a local jeweler if you don’t know your ring size to be properly measured.
If you receive your ring and the sizing is not correct due to production, we will resize it for you one time, at no additional cost - if the design of the ring accommodates resizing. Please contact us immediately upon receipt so we can accommodate your request. Susie Miller Studio will be responsible for the return shipping costs only in the case of production error.
We make every effort to ensure that the products on the website are accurately described and displayed. However, variations between the photography and actual product may occur due to individual monitor and/or mobile settings.
If you require additional information please contact Susie prior to placing your order so she can address any concerns or answer any questions you may have.
Gemstones
Susie carefully selects each gemstone for its unique color, characteristics and feeling they evoke. Gemstones that are one-of-a-kind and natural are what excites Susie in her designs.
Susie only sources gemstones from rated organizations such as AGTA (American Gem Trade Association) who set the highest ethical standards for its members.
Customization
If you wish to have a currently offered design customized to your specification (i.e. different stone or metal), please contact Susie directly to begin the process and to get a quote for your custom piece. For customized pieces, design and price must be agreed to in writing via email prior to Susie beginning the fabrication process.These projects also require a non-refundable deposit of 50% of the final price prior to the commencement of fabrication. The balance is due upon completion of the piece and prior to shipping.
Susie Miller Studio accepts all major credit cards. Insured shipping within the Continental USA is complimentary. California residents are subject to applicable sales tax, which will be automatically calculated and added to your purchase at the checkout.
Your jewelry is shipped in a gift box. All shipments are insured for their full replacement value of the contents.
Sale items are final sale.
All sales of customized jewelry are final.